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Frequently Asked Questions

Answers to FAQs about our hotel in downtown Toronto

Online reservations

Q: How do I confirm my reservation?
A: You can call us at 416-363-3321 or 1-800-268-8304 (toll free) or you can send us an e-mail at reservations@thestrathconahotel.com.

Q: How can I change my reservation details?
A: 1) You can call us at 416-363-3321 or 1-800-268-8304 (toll free) or you can send us an e-mail at reservations@thestrathconahotel.com.
2) If you made your reservation on our website and have your confirmation number, please click the “Modify/Cancel” tab on our reservations page to make any changes.

Q: Can I register my details online on a waiting list if no room is available?
A: We currently do not have the software that can register a wait list.

Q: Can I make a reservation on someone’s behalf?
A: Yes. All reservations are required to be guaranteed with a credit card. If you are paying on someone’s behalf, you are required to fill out a “Credit Card Authorization Form”.

Q: Can I reserve a non-smoking room?
A: We are a 100% non-smoking hotel.

Q: Can I check-in earlier?
A: Our check-in time is at 3:00 pm but if your room is ready before 3:00 pm, we will be happy to check you in. If your room is not ready before 3:00 pm, we will store your luggage. This service is complimentary.

Q: Can I extend my check-out time?
A: Our check-out time is 11:00 am. We will offer a late check-out until 12 noon subject to availability. If you would like to extend your check-out time up to 3:00 pm, there will be a late check-out fee of CAD $55. After 3:00 pm, full day charges are levied.

Q: My arrival may be delayed. At what time does the hotel reception close?
A: Our Front Desk operates 24 hours a day.


Canceling a reservation

Q: How can I cancel my reservation?
A: You can call us at 416-363-3321 or 1-800-268-8304 (toll free) or you can send us an e-mail at reservations@thestrathconahotel.com . If you made the reservation through our website, you can also cancel it online.

Q: What is your cancellation policy?
A: Our cancellation policy is 24 hours prior to arrival. For cancellations received less than 24 hours, a one-night charge will be applied to the credit card that was used to reserve the room.


Payments

Q: When do I pay for my accommodation?
A: We pre-authorize the credit card upon check-in and charge it upon check-out, except in the case of “Advance Paid” reservations that are charged on the date of the booking for 100% of the duration of the stay.

Q: Which credit cards do you accept?
A: We accept Visa, MasterCard, American Express, Diners, En Route and Discover.

Q: Can I pay in advance with my credit card?
A: Yes, you can but we will need a written authorization. You can call or e-mail us in order to have the authorization form sent to you. Pre-paid reservations are non-refundable.

Q: What is the accommodation tax?
A: The accommodation tax is 13%.


Hotel services

Q: Can I send my luggage to the hotel in advance?
A: Yes, you can send your luggage to the hotel in advance. Please ensure your name is clearly indicated on the luggage.

Q: Do the rooms have Internet access?
A: We offer Wi-Fi service for a nominal fee and we also have a business centre in our lobby that offers internet access for a small fee.

Q: Can I reserve a car parking space?
A: Our hotel does not have parking but there are several public lots that are a short walk from the hotel. Our staff will be more than happy to direct you to one of these public parking lots. You can also find parking lot information on our website.

Q: Can I earn frequent flyer miles from my stay?
A: We do not offer any awards programs at this time.

Q: I have left something behind at the hotel.
A: Please contact us as soon as possible so that we can check our lost and found. If your missing item is found we can arrange to have it sent back to you at a charge.

Q: How can I obtain a copy of my receipt?
A: You can call us at 416-363-3321 or 1-800-268-8304 (toll free) or you can send us an e-mail at reservations@thestrathconahotel.com.

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