Answers to FAQs about our hotel in downtown Toronto
Q: How do I confirm my reservation?
Q: How can I change my reservation details?
Q: Can I register my details online on a waiting list if no room is available?
Q: Can I make a reservation on someone’s behalf?
Q: Can I reserve a non-smoking room?
Q: Can I check-in earlier?
Q: Can I extend my check-out time?
Q: My arrival may be delayed. At what time does the hotel reception close?
Canceling a reservation
Q: How can I cancel my reservation?
Q: What is your cancellation policy?
Q: When do I pay for my accommodation?
Q: Which credit cards do you accept?
Q: Can I pay in advance with my credit card?
Q: What is the accommodation tax?
Q: Can I send my luggage to the hotel in advance?
Q: Do the rooms have Internet access?
Q: Can I reserve a car parking space?
Q: Can I earn frequent flyer miles from my stay?
Q: I have left something behind at the hotel.
Q: How can I obtain a copy of my receipt?