Good: They were closed because of COVID-19 so they contacted me to relocate me to the Novotel for the same price. Their customer service was quick and efficient. Bad: The pool was closed because of COVID-19 and the other two hotels I stayed at that week had open pools.

Location Location Location ! Otherwise auite good, but not on the top high end. Quite busy service as this hotel is a lot booked by Toronto visitors.

Enjoyed the stay for 2 days in there ,perfect location with nice and clean room , receptionist was so nice and we had a good chat .They had good breakfast (paid).Will recommend to family and youngsters for quiz stay if they wanna enjoy the city

Had an upgrade which was nice. All facilities were shut due to Covid 19, understandable so can't give a higher mark for facilities. Staff did their best advising of restaurants locally for take out. We had breakfast as part of our deal but no breakfast available. Other hotels were offering room service delivery which would have been nice.

I don't stay in hotels often but normally they have really bad wifi and a competitive gamer it's really hard to travel and be able to practice against people online, but they have some really good wifi. I found the room to be a tad n the small side but the bed was SUPER comfy and made up for it tho there is no excuse for a bad A/C unit cus MAN it got uncomfortably hot in the room and we couldn't turn on the ac or the fan to get cold air. otherwise, a great stay admits the coronavirus outbreak. Yall get a 7/10 in my books!

Feb 2020, we went for the motorcycle show. We loved our stay. Room was very affordable, especially for Toronto downtown. Walking distance to many restaurants. Plenty of public parking spots. No parking spot in hotel or on streets. Public parkinng spot behind the hotel is 25$ a day and one short street away is 15$ a day on Wellignton street. Room with 2 double beds is very small, no frig, very clean and quiet. If you are looking for a good nap at cheap price, this is the place. Beds are very comfy. Would go back there on my next trip to Toronto.

3 minutes from the Union Station. Super close to restaurants, convenience stores, and in walking distance to popular sightseeing places. The hotel was very clean and secure. The only downside is that when you open the blinds you are so close to the other building you can see what they're doing in their rooms. So we kept our blinds closed the entire time to maintain our privacy.

Good: Location to union station was super handy. Also the staff on the front desk were very friendly and very helpful.

Nothing fancy. Room with a bathroom and closet. View of bricks... but good location downtown... walking distance to union station and Eaton center...

Very clean. Beautiful hotel. Staff are excellent. Highly recommended place to stay when in Toronto. Safe area. Lovely just to walk around the area and very convenient.

The front desk staff was very attentive; I needed some minor first aid, which they were quick to provide. Also, I had difficultly with the printer for getting a boarding pass, and they were very helpful dealing with that, including using an alternative computer and printer.

It’s is more of a heritage property. Rooms are smaller, and walls are quite thin, so you can hear what’s happening in the hallways. Would say it’s a pretty professional property, but great if your here for travel and don’t need to be in your room long. Probably not ideal for kids or babies, as again, the walls are thin.

Staff are friendly and welcoming. The rooms are clean and just enough if you plan to touring the city. Close to everything downtown. I’ve stayed there twice and will again.

Clean, friendly staff, VERY convenient to Union Station, restaurants, etc. Next time I need to stay in Toronto I will definitely book again!

Good: Very affordable, excellent location, rooms were purely functional which was all I needed. The bed was comfortable. Bad: Breakfast seems a bit expensive. I could have used a chair in my hotel room.

It was very clean, staff was very helpful! Hotel resturant had great food and waitstaff, cozy setting! Small room, but comfy and clean, great for a one night stay!

Great location downtown, close to the museums, theatres and restaurants. The rooms are small, but who needs any more space? I stay here whenever I am coming into Toronto for theatre trip.

This is an AMAZING hotel! The staff are friendly and knowledgeable, great location and super clean. I will definitely book again!

Great location! The only negative i would say is that there is no parking included and i found that out when i arrived at the hotel. Had to pay an extra $18 for parking, that was located in back of hotel.

Good: Friendly staff. I feel safe and comfortable there. The location is absolutely perfect for my needs. It's such a great value for it's location and price point.

Good: Perfectly located and very comfortable hotel in downtown Toronto. The staff is helpful and friendly. Great WiFi connection. We would visit the hotel again with pleasure.

Very clean room, staff very professional and friendly. Downtown location perfect if you need to be close to Union Station. Will definitely come back.

The hotel location is very convenient. We be able to walk to every popular places in downtown and a lot of restaurants, coffee shops nearby the only bad thing is there’s no parking and we had to park in public parking that costs about $35/day.

Good: The location is amazing, staff is excellent, lady at check in Zalekha was professional, very helpful and dealt in an excellent manner Bad: Price in comparison to the room size and the amenities in hotel is high

I was only in the city for a night so wasn’t looking for anything large and luxurious. I managed to book the Smart Queen room. It had all the necessary room features and was very clean but I just wanted to emphasize that the room basically fit the bed. It was like a New York bachelor apartment. It’s hard to swallow how much I paid for the size of room I got but location was the winning factor in my decision. If you work in the Financial District this cant be beat.