Most Popular Reviews

6,060 reviews
  • Cathy

    Good: Pella at the front desk was excellent every time I dealt with her. She is a true Ambassador for…
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  • Hillary Breitenberg

    Small room, but good if your just looking for a place to crash for the night. Sheets on the bed…
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  • Patricia Louis

    Clean and large rooms.
  • SHM Za

    Excellent hotel, friendly staff and clean place.
  • Traveler

    The entrance also the appearance of the front hotel lobby
  • Jill O'Dell

  • Eric

    Good: They were closed because of COVID-19 so they contacted me to relocate me to the Novotel for the same…
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  • Toyoda

    It's located very closed to the central station and you can walk anywhere from the hotel.
  • Catherine McDonald

    Rooms were tidy and clean. Service was top notch! Location is excellent!
  • Ace Boogie

    Aint eva been to the telly but the bar down the steps, amazing staff great food!
  • Al So

    Great location. Some staff is customer service focused (Michael and others) while some don't care.
  • Armin

    Location Location Location ! Otherwise auite good, but not on the top high end. Quite busy service as this hotel…
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  • Remin Biji

    Enjoyed the stay for 2 days in there ,perfect location with nice and clean room , receptionist was so nice…
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  • Lorry

    Stayed in 2015, my room was tiny lol but I liked it
  • Sheryl

    Had an upgrade which was nice. All facilities were shut due to Covid 19, understandable so can't give a higher…
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  • Eric

    I don't stay in hotels often but normally they have really bad wifi and a competitive gamer it's really hard…
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  • David

    I loved how clean and nice the rooms were. The bed was very comfortable
  • Nancy

    Good: Location is convenient and it is well kept. Bad: Didn't find much wrong with it.
  • Denis

    Feb 2020, we went for the motorcycle show. We loved our stay. Room was very affordable, especially for Toronto downtown.…
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  • Mai

    3 minutes from the Union Station. Super close to restaurants, convenience stores, and in walking distance to popular sightseeing places.…
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  • Manabu

    Cozy, quite, spacious room in the middle of Toronto
  • Ms.

    Happy with room. Hotel very convenient to transport. Would stay there again if in Toronto.
  • Traveler

    Great location, rooms were clean and we got upgraded!!
  • Katherine

    Good: Location to union station was super handy. Also the staff on the front desk were very friendly and very…
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  • mac sam

    Nothing fancy. Room with a bathroom and closet. View of bricks... but good location downtown... walking distance to union station…
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  • Doug Grose

    Clean and comfortable. Excellent staff... very helpful. Amazing breakfast!
  • Kyre Trafford

    Very clean. Beautiful hotel. Staff are excellent. Highly recommended place to stay when in Toronto. Safe area. Lovely just to…
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  • Dick

    The front desk staff was very attentive; I needed some minor first aid, which they were quick to provide. Also,…
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  • William

    Good: Stayed here a number of times, always been a great experience. Late arrival this time, was upgraded.
  • Rob

    Welcoming reception and better room than anticipated.
  • Traveler

    It’s is more of a heritage property. Rooms are smaller, and walls are quite thin, so you can hear what’s…
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  • Traveler

    Staff are friendly and welcoming. The rooms are clean and just enough if you plan to touring the city. Close…
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  • Traveler

    Great customer service. Nice clean property with a good price point for the area.
  • Traveler

    They upgraded our room, nice rooms small but served its purpose.
  • Randy

    Clean, friendly staff, VERY convenient to Union Station, restaurants, etc. Next time I need to stay in Toronto I will…
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  • Abida Hunt

    Great staff!
  • Lori

    Good: Very central to everything we wanted to do...super friendly desk clerk upon arrival
  • Roberta

    Everyone was totally fine and suitable for me, including the price.
  • Jennifer Campbell

    Loved our stay! Great location, spotless, excellent, friendly customer service. 5+ 🌟
  • Leonard

    Good: Very affordable, excellent location, rooms were purely functional which was all I needed. The bed was comfortable. Bad: Breakfast…
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  • Michelle

    Good: Staff was really friendly Bad: Room was smaller than expected
  • Tonia

    It was very clean, staff was very helpful! Hotel resturant had great food and waitstaff, cozy setting! Small room, but…
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  • Lorna

    Great location downtown, close to the museums, theatres and restaurants. The rooms are small, but who needs any more space?…
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  • Jenny

    This is an AMAZING hotel! The staff are friendly and knowledgeable, great location and super clean. I will definitely book…
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  • Traveler

    Great location! The only negative i would say is that there is no parking included and i found that out…
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  • Marc

    The final cost was more than I had expected from what I agreed to originally
  • Lance

    Good: Friendly staff. I feel safe and comfortable there. The location is absolutely perfect for my needs. It's such a…
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  • Steffyp

    Good: Perfectly located and very comfortable hotel in downtown Toronto. The staff is helpful and friendly. Great WiFi connection. We…
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