Good: Loved it! Close to everything, room is small but very cozy and comfy. Staff were very nice. Bad: No mini fridge or microwave

Bed seemed a little springy but was otherwise comfortbale. Noise carries quiite a bit in this hotel. Front desk staff was very nice and accommodating.

Good: The location was perfect to attend a concert at the Scotiabank Arena. Staff were helpful and courteous, the bar downstairs was perfect for dinner and drinks before the show. I slept like a rock, beds were comfy. Bad: No parking, even close. Was $42 for half a day.

Good: This hotel is in a great location. Steps away from union station and easy walking to most attractions in the area. Nice little pub on the property.

Right in the heart of downtown Able to walk to everything we wanted to see. And then go back to the hotel for a quick rest and drop off our shopping bags to head out for more!

This hotel has a great location for getting around Toronto! Just a block from Union Station and two blocks from the streetcar. The staff was very friendly and helpful! The hotel was very clean and the bed really comfortable. I would definitely stay here again!

We wanted to be close to Union Station. When we arrived by train to Toronto, we emerged from the great hall, and there it was, scarcely a block away!

Good: Location was really good Complimentary shuttle across the street that runs every 15 min and goes to the airport Rooms are clean and the bed is pretty comfortable Bad: Noise at night You can hear every person that leaves their room

I wish i knew how small the rooms were. It was never pointed out. Between two men it was a small space. I could have spent the same amount of money, not cheap and got a suite somewhere else. That being said, nice staff, clean room.

We liked the location, this is our second stay at the hotel . Very central to all the attractions, a short walk to the rogers centre for the ball game,and across the street from union station.

Good: All of the staff encountered over the course of the stay were kind and courteous. The location is perfect for anyone who is going to an event at the Scotiabank arena. It was a stress-free stay.

Great location, friendly service and excellent food. Only thing missing is a gym — though there’s a GoodLife fitness center next door, the fee was pretty hefty at $25/visit. Ultimately a lovely hotel in the heart of downtown Toronto.

Good: Great location. Very conveniently close to CN-Tower and financial district. Bad: Felt the price of the room very high for the size of the place. Room had no view, but not a big deal.

Good: Clean and comfortable room besides a little bit too crowded. Bad: No parking. The public garage is next by, $12 to park overnight.

location is great. rooms extremely small. Requested a little token be in the room upon check in since it was my husband's 50th birthday that day...didn't happen

Good: 2 mins walk from union station and very easy to get around the city from here Bad: pretty noisy at night, people shouting in corridors but realise this is nothing to do with actual hotel.

Location and staff was great! Room was facing the back of a building and you could hear the trucks... but overall a great experience!

Staff were very friendly and helpful. The room was clean but the smallest room we have ever stayed in. There wasn’t even a chair to sit on

Location was great, staff were friendly, my room was ready well ahead of check in time and room service & housekeeping were very quick

Tiny room, dirty (red stain) on two hand towels, at 7 someone started yelling about maid service and seemed to be working there way down the hall going in everyone’s room so I couldn’t sleep. Then at eight some family started fighting and yelling at each other slamming doors and running around in halls. Super loud in morning and thin walls. Website is very deceiving of what the room looked like and lack of view.

Good: Location was excellent - we were able to easier move around to events and sites we wanted to see. Many excellent restaurants in the nearby vicinity. Housekeeping staff was very friendly and took great care of us.

Amazing location. Modern hotel with friendly staff and good breakfast. Rooms were on the small side but clean and did the job. Literally steps away from Union Station.

The hotel is perfectly positioned only a block from the Union terminal and airport connections, and it has not only a first floor restaurant but also a basement pub that's quite homey. Staff were helpful too.

Superb location. Only one elevator was working which caused a lot of congestion trying to leave the hotel in the morning. The rooms were tiny, did not accommodate 4 people easily.

Good: The location is great and the hotel its quiet. Bad: The elevator was slow but this is a minor inconvenience. The hotel breakfast is pricey but there are tons of restaurants in the area that are better priced.

The staff were very friendly an helpful. The breakfast service was fantastic. The location is great for exploring the downtown area.

Good: The location of hotel was excellent the CNN tower can be seen from hotel side of street ..good pubs around for eating . Bad: Breakfast buffet was lacking and expensive air con was very noisy which we told hotel on leaving.staff did not put note or advise of lift out of order.location of vending machine not made clear a notice should be put up to advise exactly its location .

Good: Room was very clean, was small but was expected as the size is advertised. LOCATION! It was easy to find, and we were able to walk to the baseball game, dinner, and Hockey hall of fame without moving our car. Plenty of parking and the staff was nice. Breakfast was a little pricey but well worth it! Bad: The climate control in the room was hard to manage, it was either very cold or very hot and the provided blanket was just okay, bed was a bit lumpy too.

I can't believe the review saying the pillow not being comfortable This hotel has the most comfortable pillows in the world! Please let me know where you buy them The location is excellent ☆☆☆☆☆ Thank you