Staff was great, very nice and helpful. Room was very clean and we were pleasantly upgraded on arrival. Location was perfect for downtown tourist ventures. Would definately stay here again if we plan another trip to Toronto. We did not have the chance to visit the Pub downstairs & skipped the breakfast, we opted for the Tim Hortons across the street.

Good: Location location location. Hotel is very close to everything, you’re within walking distance for most attractions, restaurants, entertainment district, shopping and the main train station. Place has been renovated and upgraded at some point also and pricing on rooms is cheaper than most hotels in the area. Bad: Nothing Bad to say on the facilities.

Good: Awesome breakfast, 20$ buffet, little bit pricy but got the best Western omelette I have ever had. Good staff. Close to everything. Union station is literally 3 minute walk Bad: Bit of a small room but was not a big deal for one night stay.

Good: Near union station and bus stop. Bad: The room is too small ,open door and then touch the bed. No stand alone table and chair. Bathroom also no space to place cloth or other substance.

I like this hotel and have stayed before it has the best location really. Good breakfast buffet great staff. One odd thing no hot water in the late afternoon.

Great hotel. No issues. Except the smoke. Alarm went off 2 times that night. Some one was smoking. And we had to evacuate twice in the night.

Good: I was accommodated late checkout with no extra cost ! Staff was very friendly and check in was quick ! Bad: Shower could have been cleaner . Everything else was nice

Good: The Person at the front desk (I'm sorry I forgot her name) was extremely helpful. Very Friendly. The location was great. Close to Union Station which is what we were looking for. Bad: The cost was high for the size of the room. Shampoo and Shower gel dispensers were empty. Bathroom could use an upgrade.

Good: Downtown Toronto is fun and safe day and night, very walkable! Bad: Fire alarm at night Ten minutes waiting for the fire trucks to show up

Good: - right by the main train station and the express train to the airport - complimentary coffee in the room - comfy big bed Bad: - the hotel is in need of some TLC, but i would stay here again

A perfect place to stay! Small rooms but they have everything you need! Good air conditioning and my blow drier broke but they brought me a new one right away! They were very accommodating!

The hotel is exceptionally clean ! That is what took my breath away the most :) so kudos to the ladies and gentlemen in housekeeping- thank you! U made my impression of this place favourable. The room is very small ...just good enough for 1 person but at most 2 ppl. Amenities in the room are a bit outdated like from early 90s....cable tv is old, coffee maker is cheap and kinda just ok. No water in room. Staff who really made an impression on me were HARDIK and RUBINO - they were super professional and friendly! They definitely made up for the grim faces of the 2 gentleman the night before. Breakfast was $20 and not inclusive but breathtaking. All in all I wouldn't pay more than $150 a night for a room here :) excellent nonetheless.

The hotel is exceptionally clean ! That is what took my breath away the most :) so kudos to the ladies and gentlemen in housekeeping- thank you! U made my impression of this place favourable. The room is very small ...just good enough for 1 person but at most 2 ppl. Amenities in the room are a bit outdated like from early 90s....cable tv is old, coffee maker is cheap and kinda just ok. No water in room. Staff who really made an impression on me were HARDIK and RUBINO - they were super professional and friendly! They definitely made up for the grim faces of the 2 gentleman the night before. Breakfast was $20 and not inclusive but breathtaking. All in all I wouldn't pay more than $150 a night for a room here :) excellent nonetheless.

Good: Very clean modern rooms. I loved the soft towels conveniently located to where I wanted to go downtown. Parking is expensive but it’s downtown so expected it.

Good: Incredibly convenient location for all the main sights Bad: Very small room, literally just room for a smallish double bed

Very convenient to Union Station/subway. Great restaurants nearby. Room was small, but very clean. Many thanks to Maria who serviced our room on the 7th floor; she found the 'perfect' pillow for me! Much appreciated Maria!

Very centrally located. Very close to Rogers Center, Scotiabank Arena and Union Station. Shuttle bus to Billy Bishop Airport stops across the street.

Good: I had a great sleep because of the super comfortable bed! Lovely staff who go out of their way to help. And located so centrally in downtown. Loved it! Bad: Nothing